Refund Policy

Last updated: July 15, 2026

Subs4 sells digital products. Because digital goods can be delivered and used immediately, refund eligibility depends on the delivery status, product condition, and whether the issue can be resolved by replacement or support.

Eligible refund or replacement cases

• The product was not delivered within the stated delivery window.
• The activation key, account, invitation, or access details do not work and we cannot provide a working replacement.
• The delivered product is materially different from the product description.
• Duplicate payment was made for the same order.

Non-refundable cases

• The product has been delivered correctly and used successfully.
• The customer ordered the wrong product, plan, region, duration, or device type.
• The customer changed their mind after delivery.
• The issue is caused by unsupported devices, unsupported regions, or incorrect installation outside the product description.
• The customer violates the usage rules stated on the product page.

Request window

Please contact us within 7 days of purchase if there is a delivery or activation issue. Include your order number, the email used at checkout, screenshots of the error, and a short description of the problem.

Resolution process

We will first try to fix the issue or provide a replacement. If a replacement is not available and the product is eligible under this policy, we may issue a refund to the original payment method or provide store credit.